Frequently Asked Questions

Have a question? We have answers.

General Questions

Do you offer any guarantees?
We cannot guarantee any specific legal outcome, as no tool can promise 100% immunity. What we do guarantee is an affordable, effective way to make your website accessible to the most users possible. We help you create a more inclusive experience without the high cost of rebuilding your entire website.
Will this slow down my website?
Our technology is designed to load asynchronously. This means it loads alongside your website content without blocking or slowing down the user experience. It creates virtually no impact on your page load speeds.
Why shouldn't I just use a cheap plugin?
Cheaper plugins often only provide a visual menu for the user, which doesn't solve the core problems. They typically do not address the underlying code adjustments like keyboard navigation and screen reader tags that users with disabilities actually rely on. Our system goes deeper to help resolve these barriers.

Billing & Contracts

Do I have to sign a long-term contract?
No. We believe you should stay with us because our product works, not because you are locked in. All our plans are month-to-month. You can cancel at any time with no penalty.
What is your refund policy?
Because of the costs associated with the initial setup and configuration of the software, we do not offer refunds on setup fees or previous monthly payments. However, since there is no contract, you can cancel at any time to prevent future billing.

Technical & Installation

Do I need a developer to install this?
No! We handle the installation for you. You simply provide us with temporary access, and we insert the single line of code required to activate the system. It typically takes less than 15 minutes.
How often is my site scanned?
Our AI scans your site every 24 hours to check for new content, images, or pages that need accessibility improvements. You will receive documentation of your accessibility improvements in your client portal, detailing the work being done in the background.

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